Privacy Policy

1. Overview

Peptidesslabs respects your privacy. This policy explains the personal information we collect when you use our website, create an account, place an order, or contact us; how we use it; and the choices available to you.

2. Information We Collect

We may collect the following categories of information:

• Account details, including your name, email address, and securely stored password credentials.
• When you choose Google Sign-In, we receive the profile information Google makes available to us for authentication, such as your name and email address. Google's handling of this information is governed by its OAuth privacy policy.
• Order and delivery details, including your email address, shipping name and address, products ordered, and order history.
• Messages you send through our contact form, including your name, email address, subject, and message content.
• Payment-related information processed by our payment providers, Stripe and PayPal. We do not store full payment-card details on our systems.
• Usage data collected through Google Analytics when it is enabled, such as pages visited, browser or device information, and general interaction data.

3. How We Use Information

We use personal information to:

• Provide, process, fulfil, and support orders.
• Create and maintain customer accounts and help secure the service.
• Respond to enquiries and send order, shipping, delivery, or account-related communications.
• Detect, prevent, and investigate fraud, misuse, and security issues.
• Understand site performance and improve our products, website, and customer service.
• Comply with legal obligations and enforce our terms.

4. How We Share Information

We share information only as needed to operate our business and provide our services. This may include payment providers, delivery carriers, email service providers, analytics providers, and service providers that support our website and operations.

We may also disclose information where required by law, to protect the rights and safety of Peptidesslabs or others, or in connection with a business transaction. We do not sell personal information.

5. Cookies and Analytics

We use essential technologies to keep the site functioning, including those needed for sign-in, shopping-cart, and security features. If Google Analytics is enabled, it may use cookies or similar technologies to help us understand website use.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the availability or performance of parts of the site.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, meet legal obligations, and enforce our agreements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. To make a request, contact us using the details on our Contact page. We may need to verify your identity before completing a request.

8. International Transfers

Your information may be processed in countries other than the one where you live. Where applicable, we take appropriate steps to protect personal information transferred across borders in accordance with relevant data protection laws.

9. Children's Privacy

Our services are not directed to anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this policy from time to time. We will post the revised policy on this page and update the date above. Your continued use of the site after an update is subject to the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us through our Contact page.